The workplace is constantly changing thanks to aspects such as a rise in technology, changing attitudes and developing industries. In particular, more and more industries are workplaces are utilizing the latest advancements in technology. These advancements aren’t just helping to improve the workplace, but making employees’ lives a lot easier. Automation technology is one area that’s currently been introduced to a number of different workplaces. This is the use of technology like artificial intelligence (AI) and machine learning to complete tasks that were once completed by humans. Currently, automation is being used to complete administrative tasks, such as organizing documents, however as technology evolves there’s no way to know just how far automation can go. So let’s take a look at automation in the workplace and how it could affect the future of work.
The Introduction and Rise of Automation
Automation may sound like something in the future, but it’s actually been used for a number of centuries. For example, the creation of machinery in agriculture is technically a form of automation. You could also consider technology like answering machines to also be a form of automation, taking messages in place of an actual person. However, in recent years automation has been on a whole new level and that’s thanks to AI and machine learning. These technologies have now enabled machines to perform tasks that require a decision or some kind of judgment. This has meant that there are now a number of tasks that once required a human that can now be done by a machine. Some examples of tasks now performed by robots in different industries include advanced AI speech recognition technology, quality control, sorting, data entry and even dealing with customer queries and issues. Automated systems are also being used to aid employees, particularly in the healthcare sector.
Benefits of Automation
There are a number of benefits that come with this digital transformation. This is why it’s become so popular in a number of different workplaces. Each business will have its own reasons for switching to an automatic system. For example one business may choose automated systems to improve efficiency, whereas another might opt for automation to save costs. Some of the main benefits of automation include:
Increased Productivity and Efficiency: A company may choose automation to speed up the process of one of its tasks. AI can analyze data at incredible speeds which can make data entry and collection a lot quicker. This technology is also not restricted to working hours, it doesn’t require a break which means it can work around the clock. This can be specifically helpful during busier times. It’s not just about increasing the productivity of a task, it can also help to make an employee more productive too by taking a task off their plate, or helping to speed a portion of their work up. This not only helps to increase productivity in the office, but improves many employees’ experiences, freeing up their time to focus on more important tasks. It’s particularly useful for smaller businesses and helping them to grow even quicker.
Creation of New Roles: Many individuals only ever associate automation with job loss. Which of course, at times it can be. However, it also has the potential to create new roles too. Machines are taking over routine and repetitive tasks, which means humans are able to focus on more complex roles. For example, AI has helped to increase the demand for data scientists, AI specialists and cybersecurity experts. In the agriculture sector, automation is reducing the need for manual labor, but increasing the demand for the engineers who design and maintain the systems.
Enhanced Safety in the Workplace: Automation can also help to reduce workplace accidents and improve safety levels. In particular, removing humans from hazardous environments. AI-driven systems can perform tasks that are considered dangerous, this could be operating in a high-risk zone, handling toxic materials or even working from heights. By having machines take over these roles, automation is helping to prevent humans from putting their lives at risk. This helps to reduce workplace injuries and fatalities.
Better Decision-Making: AI is extremely effective when it comes to analyzing large amounts of data. AI and machine learning algorithms can process data accurately and efficiently. Not only is this a huge time saver, but it also means employees have all the information they need right in front of them. This can make decision-making more effective, especially as automation helps to reduce human biases. This means results are more objective and data-driven.
While there are a number of incredible benefits, it’s essential to be aware of the risks and challenges too. One of the major risks is job displacement. With machines being able to take on tasks, there is a risk that there will be a lack of jobs for humans. Even though automation is helping create new opportunities in other areas, these positions require specific skills and education. Therefore could affect low-wage workers in sectors such as retail, manufacturing and transportation. This means there needs to be an effort to educate employees to provide opportunities for them to upskill and take on these positions. This could also lead to economic inequality in society.
The Future of Automation
As technology evolves, automation will grow with it. However, that also means the risks and challenges will too. Addressing these issues will be essential when it comes to the future of automation technology. Particularly if automation ends up causing issues, then the government will have to address it and may even put regulations in place. This could end up restricting it. Therefore it’s important for everyone, including governments, businesses and individuals to be aware of the risks as well as invest in education and additional employee training programs. This could also mean governments and policymakers creating safety nets for workers displaced by automation. In order for automation to have a future, both the private and public sectors and the government need to come together to face these challenges.
It’s clear the future of work is being shaped by automation. Its impact will be felt across every industry and sector. While automation offers significant benefits in terms of productivity, efficiency and innovation, it also presents challenges too. Therefore, the key is to face these challenges head-on in order for it to be used for workflow automation in workplaces in the future.
